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Wednesday, 5 January 2011

Proof that fighting back is sometimes better: My quest to gain 10 points back from Yahoo Answers

Posted on 18:22 by Unknown
Here I am minding my own business trying to help a few people out before their question on Yahoo Answers closes and I get an email from Yahoo. Usually it's about getting "Voted best answer" but today was a bit different. 

In the email, they said the following message:
"You have posted content to Yahoo! Answers in violation of our Community Guidelines orTerms of Service. As a result, your content has been deleted and 10 points have been deducted from your points total...

Question: Need help with a computer virus?
Deleted Answer: Get a Mac
Violation Reason: Misuse of the question and answer format

In Yahoo! Answers you must phrase questions in question format....
If you feel this content was removed in error...."
My Objection:
Although this answer may not be a very practical and cheap solution to the question, it still proves a valid point that this is a possible and good choice of action in the future and possibly sooner.

And a few hours later, a message arrives stating:
"Upon review, we found that the following answer was not in violation of the Answers Community Guidelines or Yahoo! Terms of Service. The Yahoo! Answers Team regrets that your answer was wrongfully reported by the Answerscommunity. Your answer has been reposted to Yahoo! Answers, and we are sorry for any inconvenience this may have caused."
They were so sorry that they sent me another message saying: 

Thank you for writing to Yahoo! Answers Customer Care. We have reviewed your appeal request. Upon review, we found that your content was not in violation of the Yahoo! Answers Community Guidelines, Yahoo! Community Guidelines, or the Yahoo! Terms of Service. Your content has been reposted to Yahoo! Answers, and we apologize for any inconvenience this may have caused.
Thank you again for contacting Yahoo! Answers Customer Care. 

Feel free to look at the full question here: http://answers.yahoo.com/question/index?qid=20110103174328AAgwitO

This just goes to show: 
If you don't speak up sometimes, you allow others to do that for you.
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